Terms & Conditions
1. ABOUT US
www.goodbyecar.uk is a website operated by Peter Vardy Holdings Limited ("we" or "us"). We are a company registered in Scotland under company number SC319442 and our registered office is at Pioneer House, 2 Renshaw Place, Holytown, Motherwell, ML1 4UF.
2. THESE TERMS
These terms (together with the documents referred to within) (the "Terms") set out the terms on which you may access and use our www.goodbyecar.uk website ("our Website"), and the services available on it (the "Services"), which include our online car valuation tool (the "Valuation Tool") and our appointment booking tool ("Appointment Tool").
These Terms govern your use whether you access our Services via a computer, mobile device, or some other means.
Please read these Terms carefully before you start to use our Website. We recommend that you print a copy of them for future reference.
By using our Website, you confirm that you accept these Terms and that you agree to comply with them.
If you do not agree to these Terms, you must not use our Website or any of the Services.
3. OTHER APPLICABLE TERMS
The following additional terms also apply to your use of our Website:
4. CHANGES TO THESE TERMS
GoodBye Car strive to be as accurate as possible. However, we do not warrant that online valuations, descriptions or other content of this site is accurate, complete, reliable, current or error-free. We might revise our terms and conditions at any time without notice by amending the Terms and Conditions page, therefore all information is subject to change without notice. The revised terms are effective from the date on which they are published. For published date please see the date stated at the bottom of this page. By continuing to use our website or services, you are in agreement with our revised terms.
Whilst every effort is made to ensure accuracy, please contact your local branch for full appraisal and information.
5. PERMITTED USE OF OUR WEBSITE AND VALUATION TOOL
Our Valuation Tool has been designed to allow private individuals or businesses wishing to sell a car on their own behalf (i.e. not as part of their own commercial activities) to obtain a valuation of their car and to provide them with the opportunity to sell the car to us.
You are only permitted to access and use the Valuation Tool for personal, non-commercial purposes (i.e. not as part of your own commercial activities). Use of the Valuation Tool to obtain car valuations for commercial purposes, for example, to value cars you intend to sell to third parties and not to us, is strictly prohibited.
In order to preserve and maintain the functionality of our Website and Services for everyone, there are a number of things you must not do. You must not:
- transmit any material designed to interrupt, damage, destroy or limit the accessibility or functionality of our Website or the Services;
- attempt to gain unauthorised access to our Website, the non-public parts of it, the server on which our Website is stored or indeed any server, computer or database connected to our Website, or from or through which the Services are provided;
- use any automated software, process, program, robot, web crawler, spider, data mining, trawling or other 'screen scraping' software, process, program or system;
- use our Website or Services to create, check, confirm, update, modify or amend your own or another person's databases, records or directories;
- use our Website in any unlawful, fraudulent, offensive or abusive manner;
- attempt to copy our data or reverse engineer the Services the processes used on our Website; or
- do anything which might interfere with any other user's enjoyment of our Website or Services.
6. ACCESS TO AND AVAILABILITY OF OUR WEBSITE
You are responsible for making all arrangements necessary for you to have access to our Website and Services, including using your own virus protection software.
Use of our Website and Services is free of charge.
We do not guarantee that our Website, Services, or any content we provide, will always be available without interruptions, or be bug, virus, fault or error free.
We do not guarantee that our Website will be secure or free from bugs or viruses. You should use your own virus protection software.
We may suspend, withdraw, discontinue or change all or any part of our Website, including your access to the Website, for any reason, at any time and without notice.
You may link to the publically-accessible pages on our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of us or our Services, such damage being determined by us.
You must not operate a link to our Website in such a way as to suggest or imply any form of association, approval or endorsement by us.
We reserve the right to require you to immediately remove any link to our Website at any time and we may withdraw any linking permission at any time.
Where our Website contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the content of those sites or resources.
8. INTELLECTUAL PROPERTY RIGHTS
We are the owner or the licensee of all intellectual property rights in our Website and in the material published on it. Those works are protected inter alia by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Website for your own personal use.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
9. VALUATION TOOL AND CAR PURCHASE
No end date/ ongoing offer. The online valuation is free of charge. The average online valuation is 37 seconds, from data collected between 1st July and 31st of July. The valuation tool will not value commercial vans, right-off vehicles, import vehicles, electric vehicles or unique vehicles. An Online Valuation is not an offer by GoodBye Car to purchase the vehicle. It is simply a tool to enable you to estimate the value of your vehicle and the price we may be willing to pay. Please note the online valuation you receive is an estimate only and is subject to full appraisal during your appointment. GoodBye Car is not obliged to purchase any vehicle until you’ve received a formal acceptance of the purchase at your appointment following a full vehicle check. Any valuation generated by the Valuation Tool (an "Online Valuation") is based on the information you tell us about your car (the "Car") and on the following general assumptions we make about your Car (the "Assumptions"):
- it has over 3 months MOT (please note if your vehicle has under 3 months MOT your price is subject to change or even might not be purchased)
- it is not an import, i.e. it is a right-hand drive vehicle with UK registration plates;
- it has not ever been subject to an insurance write off or used for private hire, rental, driving tuition or as a police vehicle;
- there are no major mechanical faults with the car;
- it does not have a personalised registration plate, or, if the vehicle has a personalised registration plate it must be put on retention before we will purchase, we do not buy vehicles with private plates still attached to the vehicle. You may get a valuation with the plate on it but money will not be transferred until the age related V5 is available.
- it has no major damage, including interior and mechanical;
- it has an engine which starts and it can idle on its own, i.e. it is not a "non-runner";
- you have two sets of keys for the car and the V5 documentation.
- You have the option at the Online Valuation presentation page to amend any of the
- Assumptions and provide us with some further detail about your Car.
- The minimum Online Valuation is £50.00.
We always carry out a physical inspection of the Car before we agree to buy it. After you have received an Online Valuation, you may book an appointment online for an inspection at one of Peter Vardy’s CARZ dealerships throughout Scotland (an "Appointment").
If, on inspection of the Car at the Appointment, we consider that the value of the Car is affected by any aspect of its history or condition, including any unusual feature or customisation or anything which affects or limits the Assumptions we made about the Car, which was not apparent to us when we gave the Online Valuation, the price that we may be willing to pay for it following an inspection (the "Price") is likely to differ from the Online Valuation.
We are not obliged to purchase any Car brought to an Appointment (in particular we reserve the right to turn you away from an Appointment if you are selling the Car for commercial purposes, e.g. in the course of a motor trade business) and neither are you obliged to sell any car brought to an Appointment.
A binding agreement to purchase the Car will only be made between us once you have signed our standard written purchase contract (the "Contract"). The terms and conditions that apply to the Contract can be viewed here.
At the time of making the Contract, we will expect you to provide us with:
- all copies of the Car's keys you have;
- the Car's registration document (together with appropriate proof of purchase (V5) if requested by us);
- the Car's service history (if any);
- the Car's MOT certificate (if any);
- A letter from the finance company confirming their settlement figure and validity – if applicable.
- the Car's user manuals (if any); and
- any accessories there may be such as a locking wheel nut, radio fascia, satellite navigation disc or remote controls.
- We will also expect you to remove any personal possessions from the Car once the Contract has been concluded. We will not be responsible for any personal items lost once the Car is in our possession.
In the event that you fail to comply with these hand-over requirements, you agree that we have the right to withdraw any offer to buy the Car with immediate effect, to rescind or terminate any Contract with immediate effect, and/or to indicate a revised Price at which we will be prepared to purchase the Car. If we elect to rescind the Contract, we will return the Car to you, and you will refund the Price to us.
We aim to purchase every car that we value, however, should upon physical inspection we don't believe your car would fit our stock requirements or the valuation is unrealistic then we reserve the right to not purchase the vehicle. So that we don’t waste your time, if there is a change in the market value of your car resulting in a reduced valuation, then we endeavour to let you know what the new valuation is at least 24 hours before your appointment, so that you have the opportunity to cancel, if you choose to do so.
Our standard payment terms utilise Future Dated Faster Payment which takes up to four working days after the day on which you sell the Car to us to arrive into your bank account.
NEXT WORKING DAY PAYMENT
No offer end date. Next working day payment is available if all required vehicle documentation is provided and transaction is made before 2pm. Next working day payment isn’t available on bank holidays or weekends. Next working day payment isn’t available on purchases with finance settlements. These transactions are subject to 3 working day payments. Any sales agreed on a Friday will be paid on the next working day. Any discrepancies in the paperwork will cause a delay in payment received. Offer available across all vehicle values. There is a charge to GoodBye Car for every bank payment during a sale of a vehicle. GoodBye Car covers this charge fully and the seller of the vehicle will never be asked to pay this.
GET AN ACCURATE PRICE FOR YOUR CAR
An accurate price will be offered to the seller upon submission of requested vehicle details and images or video clearly showing vehicle condition or any possible damage. Once the information is reviewed, the GoodBye Car team will respond over the phone or email the seller with the final offer. We are not obliged to purchase any vehicle from you (in particular we reserve the right to turn away from an appointment and sale if the vehicle is not as described or differs to images you have provided) and neither are you obliged to sell any vehicle whereby we attend upon you by appointment.
NO HIDDEN FEES
No offer end date. There are no additional costs or admin fees charged to the seller. No collection fee is charged to the seller in the local area. Vehicle price is subject to change if misdescribed in the online valuation system, eg. if paperwork is missing or there is mechanical or cosmetic or accidental damage to the vehicle. We do not charge any fees for purchasing vehicles with outstanding finance on them. There is a charge to GoodBye Car for every bank payment during a sale of a vehicle. GoodBye Car covers this charge fully and the seller of the vehicle will never be asked to pay this.
WE CAN SETTLE OUTSTANDING FINANCE
No offer end date. The seller must provide a most up-to-date settlement letter from their finance provider. GoodBye Car will only purchase the vehicle as long as it’s within the date stated on the settlement letter. The settlement letter must have a minimum of 7 working days left in order for GoodBye Car to accept the sale of the said vehicle. The settlement letter must tie up with the information on the vehicle’s V5 (owners name) unless proof of permission is provided. We do not charge any fees for purchasing vehicles with outstanding finance on them. Vehicles with outstanding finance are subject to a 3 working day payment. No fees are charged to the seller of the vehicle.
FREE UK HOTEL STAY
Offer ended on 27th of July 2023. Free Hotel Stay voucher is available to guests who book and show up to their appointment by the valuation guaranteed date received from GoodBye Car. Offer available on vehicles which receive a GoodBye Car valuation of over £5,000 and have less than 80,000 miles on the clock. No cash alternative available. Hotel stay vouchers are valid until 1st April 2024. The hotel stay vouchers entitles the customer one to six nights at a choice of multiple hotels across the UK. The offer isn’t specific to Scotland only. Please refer to https://holiday-plus.net/experience for full terms and conditions of this offer.
£100 AMAZON VOUCHER
The Amazon voucher offer is available to guests who own vehicles registered new from 2019 to 2022 and sell their vehicles to GoodBye Car by the 10th June 2023. To qualify for this offer, the maximum valuation offered by GoodBye Car must be up to £25,000 and the maximum mileage on the clock must be up to 60,000 miles. The voucher will be issued to the seller upon a successful payment transaction by GoodBye Car’s accounts team. Voucher will be sent via email using the email address provided during the online valuation of the vehicle, in form of an Amazon e-gift card. No cash alternative available. Offer valid from 02.06.23 to 10.02.23.
11. LIMITATION OF OUR LIABILITY
Nothing in these Terms excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Website or any content on it, whether express or implied.
We will not be liable to any user for any costs incurred, or loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
(a) use of, or inability to use our Website or Services;
(b) use of or reliance on any content displayed on our Website or produced by our Services;
(c) a virus, trojan, worm, logic bomb, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material (each a "Virus") due to your use of our Website or Services, or to your downloading of any content on it, or on any website linked to it;
(d) your use of websites linked from our Website or Services;
(e) booking, arranging, cancelling, or attending an Appointment.
We will not be liable for any delay or failure to perform any of any obligations under these Terms due to events or other matters beyond our reasonable control.
If you are a business user, please note that in particular, we will not be liable for:
(a) loss of profits, sales, business, or revenue;
(b) business interruption;
(c) loss of anticipated savings;
(d) loss of business opportunity, goodwill or reputation;
(e) any indirect or consequential loss or damage; or
(f) our dealings with you resulting in any loss of opportunity, profits, sales, or revenue, goodwill or reputation.
If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and please note that in particular, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
12. YOUR LIABILITY
You will compensate us in full for any losses or costs, including reasonable legal fees, we incur as a result of (i) any breach by you of these Terms; (ii) your use of our Website or Service in violation of any law; or (iii) infringement of the rights of another person.
If any term of these Terms is held to be illegal, invalid or otherwise unenforceable, the remaining parts of the Terms will continue to be enforceable.
You may not assign, sub-license or otherwise transfer any of your rights or obligations under these Terms to any other person.
These Terms do not give rise to rights that are enforceable by any person who is not part to these Terms.
If we do not exercise or enforce a right under these Terms against you at any time, this does not prevent us from doing so at a later date.
14. APPLICABLE LAW
These Terms, its subject matter and its formation, are governed by Scottish law. You and we both agree that the courts of Scotland will have exclusive jurisdiction in connection with these Terms and your access to and use of our Website (including any claims or disputes).
15. CONTACT US
To contact us, please email [email protected]
Thank you for visiting our Website.
16. GENDER PAY GAP REPORTING (GPGR)
Click here to review the Gender Pay Gap Reporting data for the qualifying Peter Vardy Holdings Ltd subsidiaries
Terms and conditions updated on 18/07/2023